Refund policy

Dear all Helios’s customer

Return Policy

We’ll accept return requests for items that are unopen and unused. The product(s) must be in their original packaging, if applicable, in the same condition, it was received.

We do not accept returns for the embroidery bag or unembroidered if you forget to type YOUR NAME for the bag. 

If you wish to return your item, we must receive your request within 7 days of the date you received your item. Please note that we don't provide return fees. So think carefully before purchasing or returning. 

Refunds

Once we receive your returned item, our team will review your request and inspect the item. We will send you an email to confirm that we’ve received your item and are processing your request. We’ll follow up with another email once the request has been processed to let you know if your return was approved.

If approved, the money will be refunded only 50% to your original method of payment within two weeks. All payment companies are different in the amount of time it takes to confirm a payment, so it will likely take a minimum of a few days for the refund to show up in your bank statement.

Exchanges

In the unlikely event that you receive a damaged or defective item, we’re happy to exchange the item for a new one with no additional cost. Please contact us through Instagram within 7 days of receiving your product to begin the process. Please note that we don't provide return fees.